In this wide-ranging book, Max Rashbrooke goes beyond anecdote and partisanship, delving deep into the latest research about the sweeping changes made to the public services that shape our collective lives. What he unearths is startling: it challenges established thinking on the effectiveness of market-based reforms and charts a new form of deep democracy for the twenty-first century. Refreshing and far-sighted, this stimulating book offers New Zealanders a new way of thinking about government and how it can navigate the turbulent world ahead.